Privacy Policy

Last Updated: 15-Jan-2026

This Privacy Policy explains how sayin.ai (“we,” “our,” or “us”) collects, uses, shares, and protects personal information when you access or use our website, platform, and services, including AI Voice Agents, Dialer, Telephony, Integrations, Observability, Cost Control, and related features (collectively, the “Services”).

We are committed to protecting your privacy and processing personal data fairly, lawfully, and transparently, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Union.

1. What Is Personal Data

“Personal data” means any information that identifies or can reasonably be linked to an individual, either directly (such as a name or email address) or indirectly (such as a phone number, voice recording, IP address, or device identifier).

2. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our Services.

a. Account and Contact Information

  • Name
  • Email address
  • Business or company details
  • Login credentials and account identifiers

b. Usage and Technical Data

  • IP address
  • Device and browser type
  • Operating system
  • Log files, timestamps, and interaction data
  • Pages visited, features used, and actions taken


This information may be collected via cookies and similar tracking technologies.

c. Voice and Call Data

  • Audio recordings of calls or voice interactions
  • Transcripts, voicemails, and speech-to-text outputs
  • Call metadata (e.g., call duration, routing, timestamps)


Important: Voice recordings and call data are treated as personal data. Customers using our Services are responsible for ensuring lawful call recording, notice, and consent as required by applicable laws.

d. Other Information You Provide

  • Messages, feedback, support requests
  • Data synced or integrated from third-party applications


We do not knowingly collect sensitive personal data (such as health, biometric, or financial data) unless explicitly provided by you for a specific purpose.

3. How We Use Your Information

We process personal data only where we have a valid legal basis and only for legitimate business purposes, including:

a. Providing and Operating the Services

  • Operating AI voice agents and telephony features
  • Processing calls, recordings, and voice inputs
  • Managing accounts, billing, and customer support

b. Improving and Developing the Services

  • Monitoring performance and reliability
  • Analyzing usage trends and feature adoption
  • Improving speech, AI, and audio quality


Where possible, we use aggregated or anonymized data for analytics.

c. Communication

  • Service updates, security notices, and technical messages
  • Billing communications and transactional emails

d. Security and Legal Compliance

  • Detecting fraud, abuse, or unauthorized access
  • Complying with legal obligations, court orders, or regulatory requirements

e. Marketing (Optional)

  • Sending promotional or informational emails only where permitted by law or with your consent
  • You may opt out at any time using the unsubscribe link or by contacting us

4. Legal Basis for Processing (GDPR)

For users in the EU/EEA, we process personal data based on one or more of the following legal grounds:

  • Performance of a contract
  • Your consent (where required)
  • Compliance with legal obligations
  • Legitimate business interests (such as service improvement and security), balanced against your rights

5. Disclosure and Sharing of Information

We do not sell personal data. We share data only in limited circumstances:

a. Service Providers

We work with trusted third-party vendors (e.g., telephony carriers, cloud hosting providers, analytics platforms) who process data on our behalf and only under contractual obligations.

b. Legal and Regulatory Requirements

We may disclose information when required by law, legal process, or government request, or to protect the rights, safety, and security of users or others.

c. Business Transfers

If sayin.ai undergoes a merger, acquisition, or sale of assets, personal data may be transferred as part of that transaction, subject to confidentiality protections.

d. With Your Consent

We may share information with third parties when you explicitly authorize us to do so.

6. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Operate and improve the website and Services
  • Analyze traffic and usage patterns
  • Remember user preferences


We may use third-party analytics tools (such as Google Analytics) to process aggregated usage data.

You can manage or disable cookies through your browser or cookie consent settings. Note that disabling cookies may impact Service functionality.

7. Data Retention and Deletion

We retain personal data only as long as necessary for the purposes described in this Policy or as required by law.

  • Call recordings and voice data are retained based on service configuration, contractual terms, or legal obligations
  • Data that is no longer required is securely deleted or anonymized

You may request deletion of your data at any time. We will honor such requests unless retention is required by law or for legitimate legal claims.

8. Security Measures

We implement appropriate technical and organizational safeguards to protect personal data, including:

  • Encryption in transit and at rest
  • Access controls and role-based permissions
  • Firewalls and monitoring systems
  • Employee security training

While we take security seriously, no system can guarantee absolute protection.

9. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Correct or update inaccurate data
  • Request deletion (right to erasure)
  • Restrict or object to certain processing
  • Request data portability
  • Withdraw consent at any time (where processing is consent-based)
  • Lodge a complaint with a data protection authority (EU/EEA users)

We respond to verified requests in accordance with applicable law, typically within 30 days.

10. International Data Transfers

Your data may be processed or stored outside your country of residence, including in the United States or other jurisdictions where our providers operate.

Where required, we implement lawful safeguards such as Standard Contractual Clauses (SCCs) or rely on your consent to ensure adequate data protection.

11. Children’s Privacy

Our Services are intended for business and professional use only. We do not knowingly collect personal data from children under the age of 16. If we become aware of such data, we will delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or our practices. Updates will be posted on our website with a revised “Last Updated” date.

For material changes, we may provide additional notice as required by law. Continued use of the Services after the effective date constitutes acceptance of the updated Policy.

13. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact us:

Email: legal@omind.ai