Most people don’t need an explanation of what an IVR feels like. They’ve already experienced one. Interactive Voice Response systems have helped businesses route large volumes of phone calls for decades. They’re predictable, relatively simple, and very good at directing callers through predefined paths. AI voice agents approach the same

Phone automation used to mean one thing: “Press 1 for sales. Press 2 for support.” AI voice agents are changing that. Instead of forcing callers through menus or making them repeat rigid commands, an AI voice agent can listen to a caller, understand what they need, respond naturally, and take